Professional Behaviour

Professional Behaviour
Staff should never exhibit behaviour that is unprofessional. Unprofessional behaviour includes the subjects already mentioned here but may also include:
• Being late for shifts
• Asking you if they can leave a shift early or start later
• Not attending to the duties they are required to undertake
• Not treating the client with dignity and respect at all times
• Swearing, raising their voice
• Attending to personal errands whilst providing a service
• Spending unreasonable amounts of time on the phone whilst providing a service
• Inviting a client into their home during service time or outside of work hours
• Touch – from a worker should only ever be of a nature that is essential to the person’s care
• Keeping information about a client from their employer
• Arriving for work under the influence of alcohol or drugs or consuming these whilst providing a service
• Sexual advances or misconduct
• Talking negatively about their employer or other staff that provide a service to the client
• Disclosing information about other clients or staff

The setting and maintaining of professional boundaries within a home and community care environment can seem almost unnatural or counter-intuitive – and that may be because it is!! BUT it is also absolutely critical, because it creates an environment of mutual respect and productivity AND it enables the support worker to ‘support’ the client more effectively in the long run. It also protects the client from a staff member being over involved in their personal life and potentially putting them at risk.
On a final note to our Service Users: by all means, it is vital to have trust in your carer, and feel you can approach them about issues on a day-to-day basis. However, if your support worker is behaving in an unethical or unprofessional manner or just crossing any boundaries that make you feel uncomfortable, then please approach your case coordinator immediately about it so that we can assist you and the support worker in building and maintaining healthy boundaries.